By Mint Team
Originally published on May 11, 2023
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Last Updated on May 11, 2023
Mint Mobile, the wireless service provider, has been honored as a recipient of the J.D. Power 2023 award. Since its inception, Mint Mobile has been driven by the belief that customers should always come first. Recognizing that wireless service is now an essential utility rather than a luxury, the company aims to offer premium wireless service at an affordable price without compromising on quality, customer service, or flexibility. In their first year of eligibility, Mint Mobile has been recognized by J.D. Power for providing the Best Purchase Experience among Value MVNOs.*
The Significance of the J.D. Power Award
J.D. Power is a globally recognized authority in consumer insights, data, and analytics. Established in 1968 by J.D. “Dave” Power III, the brand initially focused on the automotive industry but quickly expanded its expertise to various consumer segments. Leveraging AI, advanced algorithmic modeling, and surveys, J.D. Power provides invaluable data to help companies improve their operations. Being recognized by J.D. Power is a highly esteemed indication of customer satisfaction, akin to receiving a Michelin star in the restaurant industry. Mint Mobile competed against other wireless providers offering similar services and emerged as the overall top-ranked company.
The Best Purchase Experience of 2023
Why should customers choose Mint Mobile? It appears that value, particularly affordable pricing, is the primary concern for wireless consumers.* Mint Mobile’s dedication to helping customers save more of their own money resonates with their audience. Ian Greenblatt, managing director at J.D. Power, noted, “Companies like Mint Mobile, a new brand in an established industry, have risen to the top of the rankings with innovative price-driven marketing. They are not only attracting new customers away from their competitors but also keeping them satisfied by focusing on transparent and reduced pricing.”*
What Sets Mint Mobile Apart?
Mint Mobile operates exclusively online, eliminating the need for salespeople or physical stores. This streamlined approach reduces overhead costs, which are then passed on to customers. In addition, Mint Mobile offers:
- Flexible plan options that reward bulk purchases with greater savings.
- Alerts to inform customers if they are not fully utilizing their monthly data, enabling them to switch plans and further reduce costs.
- Support for customers to bring their own unlocked phones to Mint Mobile.
- An intuitive and user-friendly mobile app.
- An exceptional free trial option.
- Outstanding customer service.
- eSIM activation support.
- Utilization of the nation’s largest 5G network.
It’s evident why Mint Mobile customers enjoy their experience with the company.
Are you ready to experience the #1 Purchase Experience among Value MVNOs for yourself? Check your coverage to determine if Mint Mobile is compatible with your location. Then explore our New Customer Offer and start planning how you will make the most of the money you’ll save.
History of Mint Mobile
Mint Mobile was established in 2015 under the name Mint SIM as a subsidiary of Ultra Mobile. The company was co-founded by David Glickman, the founder of Ultra Mobile, and Rizwan Kassim.[3]
In November 2019, Mint Mobile underwent a corporate spin-off from Ultra Mobile, marking its independent operation.[4] During this time, actor Ryan Reynolds acquired a 20-25% ownership stake in the company.[5][6] Reynolds and founder David Glickman both served on the board of directors for The Michael J. Fox Foundation, and Glickman was impressed by Reynolds’ marketing efforts for the movie Deadpool.[2]
In March 2023, T-Mobile US announced its agreement to acquire Ka’ena Corporation, the parent company of Mint Mobile, along with its subsidiaries and brands. Ryan Reynolds was confirmed to continue his involvement with Mint Mobile in a creative role as the spokesperson. T-Mobile CEO Mike Sievert assured customers that Mint Mobile’s existing $15-per-month plan would remain unchanged, and Mint’s founders would continue to manage the company as a separate business unit within T-Mobile.[7]
Awards and Recognition
Mint Mobile has received several awards and recognition for its exceptional services and value offerings.
In 2018, the company was honored with the Best Budget Prepaid Wireless Plan award by WhistleOut.[10] This recognition highlighted Mint Mobile’s commitment to providing cost-effective wireless plans.
In 2021, Mint Mobile achieved the prestigious title of “the fastest growing company in America” and was also included in the list of best places to work by American City Business Journals.[4] These accolades underscored Mint Mobile’s success in terms of rapid growth and creating a positive work environment.
According to U.S. News & World Report, in 2022, Mint Mobile secured the second spot for Best Cell Phone Plans, just behind Tello Mobile.[11] Additionally, TechRadar acknowledged Mint Mobile as the “best for overall value,” further validating the company’s dedication to offering competitive and valuable services in the industry.
Our Story
At Mint Mobile, we believe that wireless service should be accessible and affordable for everyone. Our journey began in 2015 when we started as Mint SIM, a subsidiary of Ultra Mobile. Founded by David Glickman and Rizwan Kassim, our goal was to provide premium wireless service without compromising on quality, customer service, or flexibility.
In 2019, Mint Mobile embarked on its own path as a corporate spin-off from Ultra Mobile, with actor Ryan Reynolds joining as an investor and active participant. Inspired by Reynolds’ marketing prowess and impressed by his dedication to philanthropy, our team was excited to have him on board.
Throughout our journey, we have received numerous awards and recognition for our commitment to excellence. WhistleOut honored us with the Best Budget Prepaid Wireless Plan award in 2018, while U.S. News & World Report ranked us second for Best Cell Phone Plans in 2022. Additionally, TechRadar recognized us as the “best for overall value.”
In 2021, we were proud to be named “the fastest growing company in America” and to be recognized as one of the best places to work by American City Business Journals. These achievements reflect our relentless pursuit of growth, innovation, and creating a positive work environment for our dedicated team.
As we move forward, Mint Mobile remains dedicated to providing affordable wireless solutions that empower our customers. With a focus on transparency, flexibility, and exceptional customer service, we strive to make wireless service a seamless and enjoyable experience for all.
Thank you for choosing Mint Mobile as your wireless provider. We are excited to serve you and look forward to being a part of your connectivity journey.
Mint Mobile, LLC is a privately held telecommunications company and a mobile virtual network operator (MVNO) in the United States. It operates on the T-Mobile network and offers prepaid services. Customers need to purchase a physical SIM card or eSIM online and prepay for a minimum of three months of service, except during a trial period.
The company, initially known as Mint SIM, was founded in 2015 as a subsidiary of Ultra Mobile by David Glickman and Rizwan Kassim. In November 2019, it was spun off from Ultra Mobile, and actor Ryan Reynolds acquired a 20-25% ownership stake. Reynolds, known for his marketing efforts for Deadpool, impressed Glickman, who also served on the board of directors for The Michael J. Fox Foundation.
In March 2023, T-Mobile US announced its agreement to acquire Ka’ena Corporation, along with its subsidiaries and brands, including Mint Mobile. Reynolds will continue his involvement as a spokesperson in a creative role for Mint. T-Mobile assured customers that Mint’s existing $15-per-month plan would remain unchanged, and Mint’s founders would continue managing the company as a separate business unit.
Mint Mobile has received recognition and awards for its services. In 2018, it won an award for Best Budget Prepaid Wireless Plan from WhistleOut. In 2021, it was recognized as the fastest-growing company in America and listed among the best places to work by American City Business Journals. It was ranked second for Best Cell Phone Plans of 2022 by U.S. News & World Report, and recognized as “best for overall value” by TechRadar.
Mint Mobile Plans 101: Your Stress-Free Guide
Discover our premium wireless plans hassle-free.
Buy More, Save More
Take advantage of our introductory offer for new customers. Our 3-month plans provide the perfect opportunity to try Mint Mobile at our lowest price, starting at $15 per month. After the initial 3 months, you’ll have a better understanding of your data needs and whether Mint is the right fit for you.
When your 3-month plan ends, you can continue saving by renewing with a 3, 6, or 12-month plan. The longer the renewal period, the more you’ll save. To maintain the attractive monthly rate you enjoyed with the 3-month plan, consider renewing onto a 12-month plan.
Wireless Your Way
Forget paying for unused data. With Mint Mobile, you can choose the data amount that suits your needs. Select from 5GB, 15GB, 20GB, or Unlimited data per month. Rest assured, we don’t charge overages or disconnect your service when you reach your data limit. If you consume all your data for the month, your speeds will simply slow down.
At the end of each month, we’ll send you an email detailing your data usage. This way, you can avoid paying for unused data and enjoy even greater savings when it’s time to renew.
