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Scout Alarm is a home security company that offers DIY installation and monitoring services. The company was founded in 2013 and has since become one of the top-rated home security providers on the market. In this article, we will provide an in-depth review of Scout Alarm and its features.
Equipment and Installation:
Scout Alarm offers a range of equipment for customers to choose from, including door and window sensors, motion detectors, and smart home devices. The company’s equipment is designed to be easy to install and configure, with most devices requiring no tools or technical expertise.
One of the key features of Scout Alarm’s equipment is its compatibility with other smart home devices. Customers can integrate their Scout Alarm system with devices such as Amazon Alexa, Google Assistant, and Nest. This allows users to control their home security system using voice commands and to receive alerts and notifications on their smart devices.
Monitoring Services:
Scout Alarm offers two types of monitoring services: self-monitoring and professional monitoring. Self-monitoring allows customers to monitor their own system using the Scout Alarm app. The app provides real-time alerts and notifications, and users can arm and disarm their system remotely.
Professional monitoring is available for an additional fee and provides 24/7 monitoring of the customer’s system. If an alarm is triggered, the monitoring center will contact the customer to verify the emergency and dispatch emergency services if necessary.
One of the unique features of Scout Alarm’s monitoring services is the ability to customize the monitoring experience. Customers can choose which sensors and devices they want to include in their monitoring plan, allowing them to tailor the service to their specific needs.
Customer Service and Support:
Scout Alarm has received high marks for its customer service and support. The company offers a variety of resources for customers, including a comprehensive FAQ section, video tutorials, and a community forum where users can ask questions and share advice.
In addition, Scout Alarm provides 24/7 customer support through its phone and email channels. Customers can also schedule a call with a customer support representative for personalized assistance with their system.
Price and Value:
Scout Alarm offers flexible pricing options, with customers able to choose from a range of equipment and monitoring plans. The company’s equipment is competitively priced, with most devices costing between $30 and $60.
Monitoring plans start at $9.99 per month for self-monitoring and $19.99 per month for professional monitoring. The company also offers a range of add-on features, such as cellular backup and video monitoring, for an additional fee.
Overall, Scout Alarm provides good value for its services. The company’s pricing is competitive, and its equipment and monitoring options are flexible enough to meet the needs of most customers.
Pros and Cons:
Here are some of the key pros and cons of Scout Alarm:
Pros:
- Easy DIY installation
- Integration with other smart home devices
- Customizable monitoring plans
- Competitive pricing
- Excellent customer service and support
Cons:
- Limited equipment selection compared to some competitors
- Some customers have reported connectivity issues with the Scout Alarm app
- No professional installation option
Conclusion:
Overall, Scout Alarm is a top-rated home security company that provides good value for its services. The company’s equipment is easy to install and configure, and its monitoring options are flexible enough to meet the needs of most customers. Additionally, Scout Alarm’s customer service and support are excellent, providing customers with a variety of resources and personalized assistance as needed. While there are some minor drawbacks to the system, such as limited equipment selection and occasional connectivity issues, the overall experience with Scout Alarm is positive and highly recommended.
