Table of Contents
Live chat software and apps have become an essential tool for businesses of all sizes. They enable companies to provide quick and efficient customer service while also increasing sales and conversion rates. With so many live chat software options available, it can be challenging to choose the best one for your business. In this article, we’ll take a look at the top 10 best live chat software and apps.
Zendesk Chat
Zendesk Chat is a popular live chat software used by many businesses around the world. It’s an easy-to-use platform that enables companies to chat with customers in real-time. Zendesk Chat also offers a chatbot feature that can handle customer inquiries even when your team is unavailable.
One of the best things about Zendesk Chat is its integration capabilities. It can integrate with over 130 different third-party apps, including Salesforce, Shopify, and WordPress.
LiveChat
LiveChat is a customer service platform that offers live chat, email support, and social media integration. It’s a user-friendly platform that provides a range of features to help businesses manage customer inquiries. LiveChat also offers a chatbot feature that can handle simple inquiries and escalate complex issues to your support team.
LiveChat also offers excellent customization options, allowing you to customize your chat widget’s appearance to match your brand’s look and feel.
Tawk.to
Tawk.to is a free live chat software that provides businesses with an easy-to-use platform for communicating with customers. It’s an open-source platform that can be integrated into any website or mobile app. Tawk.to also offers a chatbot feature that can handle basic customer inquiries.
One of the best things about Tawk.to is its analytics features. It provides businesses with real-time analytics, allowing them to track their chat metrics and analyze customer behavior.
Intercom
Intercom is a customer messaging platform that offers live chat, email, and in-app messaging features. It’s an easy-to-use platform that provides businesses with a range of tools to manage customer inquiries. Intercom also offers a chatbot feature that can handle basic inquiries and route complex issues to your support team.
One of the best things about Intercom is its automation features. It enables businesses to automate repetitive tasks and provide personalized messages to customers based on their behavior.
Drift
Drift is a conversational marketing platform that offers live chat, email, and in-app messaging features. It’s a user-friendly platform that provides businesses with a range of tools to manage customer inquiries. Drift also offers a chatbot feature that can handle basic inquiries and route complex issues to your support team.
One of the best things about Drift is its account-based marketing features. It enables businesses to target high-value accounts and provide personalized messages to these customers.
Olark
Olark is a live chat software that offers a range of features to help businesses manage customer inquiries. It’s an easy-to-use platform that provides businesses with customization options to match their brand’s look and feel. Olark also offers a chatbot feature that can handle basic inquiries.
One of the best things about Olark is its reporting features. It provides businesses with real-time analytics, allowing them to track their chat metrics and analyze customer behavior.
Freshchat
Freshchat is a customer messaging platform that offers live chat, email, and in-app messaging features. It’s a user-friendly platform that provides businesses with a range of tools to manage customer inquiries. Freshchat also offers a chatbot feature that can handle basic inquiries and route complex issues to your support team.
One of the best things about Freshchat is its integration capabilities. It can integrate with over 150 different third-party apps, including Salesforce, Shopify, and WordPress.
Pure Chat
Pure Chat is a live chat software that offers a range of features to help businesses communicate with customers in real-time. It’s an easy-to-use platform that provides businesses with customization options to match their brand’s look and feel. Pure Chat also offers a chatbot feature that can handle basic inquiries and route complex issues to your support team.
One of the best things about Pure Chat is its pricing. It offers a free plan for businesses with one chat agent and a limited number of chats per month. Its paid plans are also reasonably priced, making it a great option for small and medium-sized businesses.
ChatBot
ChatBot is a conversational marketing platform that offers live chat and chatbot features. It’s an easy-to-use platform that provides businesses with a range of tools to manage customer inquiries. ChatBot also offers excellent customization options, allowing you to customize your chatbot’s appearance and behavior.
One of the best things about ChatBot is its AI capabilities. It uses machine learning algorithms to learn from customer interactions and provide personalized responses to inquiries.
Userlike
Userlike is a live chat software that offers a range of features to help businesses manage customer inquiries. It’s an easy-to-use platform that provides businesses with customization options to match their brand’s look and feel. Userlike also offers a chatbot feature that can handle basic inquiries.
One of the best things about Userlike is its pricing. It offers a free plan for businesses with one chat agent and a limited number of chats per month. Its paid plans are also reasonably priced, making it a great option for small and medium-sized businesses.
In conclusion, live chat software and apps have become a crucial tool for businesses to provide excellent customer service and increase sales. The top 10 best live chat software and apps listed in this article all offer a range of features to help businesses manage customer inquiries. When choosing a live chat software, consider the size of your business, the features you need, and your budget. By selecting the right live chat software, you can improve your customer service and boost your business’s growth.
